Privacy Policy

Who We Are

This Privacy Policy describes how ilvaworks (ilvaworks Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We operate a website dedicated to fence panel and gate installation guides, providing DIY resources and professional installation advice for wooden fencing solutions in Jūrmala and beyond.

As the data controller, we comply with applicable data protection regulations and are transparent about how we process your information. We respect your rights and provide you with clear choices about your data.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Forms: When you submit a contact form or inquiry, we collect your name, email address, phone number, and message content.
• Website Usage: We collect data about how you interact with our site, including pages visited, time spent, and referral sources through analytics tools.
• Cookies and Tracking: We use cookies and similar technologies to remember your preferences and enhance your browsing experience.
• Device Information: We automatically collect technical information such as your IP address, browser type, operating system, and device type.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have explicitly agreed to data processing, such as when submitting contact forms or subscribing to communications.
• Legitimate Interest: We process data to operate our website, improve our services, and prevent fraud. These interests are balanced against your privacy rights.
• Legal Obligation: We may process data to comply with applicable laws and regulations, including tax and security requirements.

For marketing communications, we rely on your explicit consent before sending any promotional content.

How We Use Your Information

We use collected data for the following purposes:

• Responding to your inquiries and providing customer support
• Improving our website design, content, and functionality
• Analyzing usage patterns to understand user behavior and preferences
• Sending newsletters or promotional materials (only with your consent)
• Preventing fraudulent activities and protecting website security
• Complying with legal and regulatory obligations

We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us, unless we need to keep them longer for legal or contractual reasons.
• Analytics and Cookie Data: Retained for up to 12-14 months to analyze website performance and user trends.
• Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
• Email Communications: Retained for up to 36 months if you subscribe to our mailing list, or until you unsubscribe.

After the retention period expires, we securely delete or anonymize your data. You may request deletion of your data at any time by contacting us.

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can correct or update inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can limit how we use your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used format for transfer to another service.
• Right to Object: You can object to certain types of processing, including marketing communications.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and track your activity on our site.

Types of cookies we use include:

• Essential Cookies: Required for basic website functionality and security.
• Analytics Cookies: Help us understand how you use our site to improve content and services.
• Preference Cookies: Remember your choices and settings for a personalized experience.
• Marketing Cookies: Used only with your consent to deliver relevant content and measure campaign effectiveness.

You can control cookie preferences through your browser settings and may opt out of non-essential cookies at any time. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, and loss. These include encryption, secure server protocols, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites before providing your information.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija), which is the data protection authority in Latvia. You can file a complaint through their official website or contact them directly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following such changes constitutes your acceptance of the revised Privacy Policy.